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Health + Design

Published: 1 July 2019

The project is intended to develop a plan for collaboration with Region Norrbotten on value-creating activities based on a norm-critical service design perspective.

Design is often associated with color and form, but actually, it includes so much more. We use the concept in the sense of designing something to create value and is perceived to be functional and attractive for those who are to use the solution. Research in design for healthcare has so far mainly focused on the development and design of medical equipment, the physical room and its impact on quality and artifacts that can support the meeting between patient, relatives and staff.

Service design includes process development in healthcare, a transformation of working methods, towards an increased degree of value-creating activities. Service design is increasingly used to develop internal improvement and innovation capacity, both within companies and the Public Sector. Here, a norm-critical perspective is often lacking, which the project intends to explore more closely. This means a co-operative approach that can in depth access cultural and social phenomena and initiate the necessary processes of change. This means curiosity and empathy for people's everyday lives and co-creation in order to develop a better experience and an increased value in the meeting between care and man. In addition to contributing to the development of new solutions and innovations, design has also proved to be important to bring about the change that is needed to develop organizations. The experience-based approach makes invisible structures, norms, rules and roles that affect culture visible. When made visible, it becomes easier to question and together reshape them based on the patient's focus.

A norm-critical service design perspective

The project is intended to develop a plan for collaboration with Region Norrbotten on value-creating activities based on a norm-critical service design perspective. In an extension, the project means the ability to develop competence and ability to use design in health and medical care, a spread of norm-creative innovations, working methods, methods and tools for value-creating design for the care, implementation and support of research in the field, and to open up for collaboration with more players.

Åsa Wikberg-Nilsson

Åsa Wikberg-Nilsson, Professor and Head of Subject, Head of subject, Distinguished University Teacher

Phone: +46 (0)920 491342
Organisation: Design, Humans and Technology, Department of Social Sciences, Technology and Arts
Anna Ståhlbröst

Anna Ståhlbröst, Professor and Head of Subject

Phone: +46 (0)920 492091
Organisation: Information systems, Digital Services and Systems, Department of Computer Science, Electrical and Space Engineering