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Advanced service design 15 credits

Avancerad tjänstedesign
First cycle, I0002E
Course syllabus valid: Spring 2022 Sp 3 - Autumn 2022 Sp 2
The version indicates the term and period for which this course syllabus is valid. The most recent version of the course syllabus is shown first.

Education level
First cycle
Grade scale
U G VG *
Subject group (SCB)
Informatics/Computer and Systems Sciences
Main field of study
Social Informatics

Entry requirements

In order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language and In order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language. The course assumes basic knowledge of Social Informatics, 60 ECTS.

More information about English language requirements


The selection is based on 1-165 credits.

Course Aim
After the course, the student should be able to:
  • Describe and explain the philosophy and principles behind an agile and design-oriented approach
  • Plan, lead and reflect on design methods and their suitability in different design situations
  • Describe, apply and reflect on theories and methods that support service development projects
  • Analyze strengths and weaknesses with a design-oriented and agile approach based on a specific service development work
  • Plan, implement a digital service development project where an agile and design-oriented approach is applied
  • Document, evaluate and critically discuss a service development project based on own experiences from service development work
  • Make visible and discuss how different stakeholders' roles and needs are achieved in a service development project
  • Apply, discuss and argue for norm-critical design in digital service development 

During the course, the student applies principles for a design-oriented and agile approach by planning, implementing and reflecting on a design workshop where methods for service design are used. The student learns about the design thinking and agile development, its background and basic philosophy. The course will deal with the history of different methods, the philosophy behind these methods and tool casting and gain practical experience of methods that exist such as Scrum, User Journey mapping, Personas and rapid prototyping. The course will also include principles and management of service development projects and agile development. The course also has practical elements where the student learns to plan, use and analyze different working methods.

Each course occasion´s language and form is stated and appear on the course page on Luleå University of Technology's website.
The teaching consists of lectures, seminars, practical workshops, active participation in real project work, reflection assignments, supervision and project presentations. The student is trained in oral and written presentation by conducting workshops, presentations and written assignments. The student works with open design issues where they, through the application and choice of creative methods, design a service for a client outside the university. The teaching transforms theoretical knowledge into experience by practically applying the theories that the course covers.

If there is a decision on special educational support, in accordance with the Guideline Student's rights and obligations at Luleå University of Technology, an adapted or alternative form of examination can be provided.
The course is examined through oral individual assignments, written individual assignments, group presentations and a real service development project conducted in groups. The individual assignments examine the ability to describe and explain the philosophy behind design thinking and its principles, as well as reflect on the suitability and use of design methods in design situations. In these individual assignments, students write an individual assignment where they are examined in the ability to apply and argue for a norm-critical design perspective in the digital service development area linked to a current societal phenomenon. In another individual assignment, students reflect on design methods suitability. In the group assignments, students must plan, describe and apply theories and methods for agile and design-oriented working methods in a service development work. Based on these experiences, students must document, explain, argue for, evaluate and critically review a service development project where they analyze strengths and weaknesses with the working method and make visible the roles and needs of different stakeholders. The group assignments are examined through an oral presentation, demonstrator, a written report and a poster presentation where the students orally present their project results.

Anna Ståhlbröst

Literature. Valid from Spring 2022 Sp 3
Lewrick, M., Link, P. & Leifer, L. (2018). The Design Thinking Playbook, Verlag Vahlen GmbH, München

Wärnestål, P. (2021) Design av AI-drivna tjänster, Studentlitteratur, Lund

Course offered by
Department of Computer Science, Electrical and Space Engineering

CodeDescriptionGrade scaleCrStatusFrom periodTitle
0003Group assignmentU G VG *4.00MandatoryS18
0004Individual assignmentU G VG *3.50MandatoryS18
0005Group assignmentU G VG *4.50MandatoryS18
0006Individual assignmentU G VG *3.00MandatoryS18

Study guidance
Study guidance for the course is to be found in our learning platform Canvas before the course starts. Students applying for single subject courses get more information in the Welcome letter. You will find the learning platform via My LTU.

Syllabus established
by Jonny Johansson, HUL SRT 16 Feb 2015

Last revised
by Jonny Johansson, HUL SRT 03 Nov 2021