COURSE SYLLABUS Advanced service design 15 credits Avancerad tjänstedesign First cycle, I0002E Version Autumn 2015 Sp 1 - Autumn 2016 Sp 2Spring 2017 Sp 3 - Autumn 2017 Sp 2Spring 2018 Sp 3 - Autumn 2019 Sp 2Spring 2020 Sp 3 - Autumn 2020 Sp 2Spring 2021 Sp 3 - Autumn 2021 Sp 2Spring 2022 Sp 3 - Present Course syllabus valid: Spring 2022 Sp 3 - PresentThe version indicates the term and period for which this course syllabus is valid. The most recent version of the course syllabus is shown first. Education level First cycle Grade scale U G VG * Subject Informatics Subject group (SCB) Informatics/Computer and Systems Sciences Main field of study Social Informatics Entry requirementsIn order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language and In order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language. The course assumes basic knowledge of Social Informatics, 60 ECTS. More information about English language requirements SelectionThe selection is based on 1-165 credits.Course Aim After the course, the student should be able to: Describe and explain the philosophy and principles behind an agile and design-oriented approach Plan, lead and reflect on design methods and their suitability in different design situations Describe, apply and reflect on theories and methods that support service development projects Analyze strengths and weaknesses with a design-oriented and agile approach based on a specific service development work Plan, implement a digital service development project where an agile and design-oriented approach is applied Document, evaluate and critically discuss a service development project based on own experiences from service development work Make visible and discuss how different stakeholders' roles and needs are achieved in a service development project Apply, discuss and argue for norm-critical design in digital service development Contents During the course, the student applies principles for a design-oriented and agile approach by planning, implementing and reflecting on a design workshop where methods for service design are used. The student learns about the design thinking and agile development, its background and basic philosophy. The course will deal with the history of different methods, the philosophy behind these methods and tool casting and gain practical experience of methods that exist such as Scrum, User Journey mapping, Personas and rapid prototyping. The course will also include principles and management of service development projects and agile development. The course also has practical elements where the student learns to plan, use and analyze different working methods.Realization Each course occasion´s language and form is stated and appear on the course page on Luleå University of Technology's website. The teaching consists of lectures, seminars, practical workshops, active participation in real project work, reflection assignments, supervision and project presentations. The student is trained in oral and written presentation by conducting workshops, presentations and written assignments. The student works with open design issues where they, through the application and choice of creative methods, design a service for a client outside the university. The teaching transforms theoretical knowledge into experience by practically applying the theories that the course covers.Examination If there is a decision on special educational support, in accordance with the Guideline Student's rights and obligations at Luleå University of Technology, an adapted or alternative form of examination can be provided. The course is examined through oral individual assignments, written individual assignments, group presentations and a real service development project conducted in groups. The individual assignments examine the ability to describe and explain the philosophy behind design thinking and its principles, as well as reflect on the suitability and use of design methods in design situations. In these individual assignments, students write an individual assignment where they are examined in the ability to apply and argue for a norm-critical design perspective in the digital service development area linked to a current societal phenomenon. In another individual assignment, students reflect on design methods suitability. In the group assignments, students must plan, describe and apply theories and methods for agile and design-oriented working methods in a service development work. Based on these experiences, students must document, explain, argue for, evaluate and critically review a service development project where they analyze strengths and weaknesses with the working method and make visible the roles and needs of different stakeholders. The group assignments are examined through an oral presentation, demonstrator, a written report and a poster presentation where the students orally present their project results.ExaminerAnna StåhlbröstLiterature. Valid from Spring 2022 Sp 3 Lewrick, M., Link, P. & Leifer, L. (2018). The Design Thinking Playbook, Verlag Vahlen GmbH, München Wärnestål, P. (2021) Design av AI-drivna tjänster, Studentlitteratur, Lund Search books in the library » Course offered byDepartment of Computer Science, Electrical and Space EngineeringModules CodeDescriptionGrade scaleCrStatusFrom periodTitle 0003Group assignmentU G VG *4.00MandatoryS18 0004Individual assignmentU G VG *3.50MandatoryS18 0005Group assignmentU G VG *4.50MandatoryS18 0006Individual assignmentU G VG *3.00MandatoryS18 Study guidanceStudy guidance for the course is to be found in our learning platform Canvas before the course starts. Students applying for single subject courses get more information in the Welcome letter. You will find the learning platform via My LTU.Syllabus establishedby Jonny Johansson, HUL SRT 16 Feb 2015Last revisedby Jonny Johansson, HUL SRT 03 Nov 2021