Strategic service design 7.5 Credits

Strategisk tjänstedesign
First cycle, I0019N
Course syllabus valid: Spring 2018 Sp 4 - Present
The version indicates the term and period for which this course syllabus is valid. The most recent version of the course syllabus is shown first.

Syllabus established
by Director of Undergraduate Studies Bo Jonsson, Department of Business Administration, Technology and Social Sciences 14 Feb 2014

Last revised
by Jonny Johansson, HUL SRT 12 Jan 2018

Education level
First cycle
Grade scale
Subject group (SCB)
Informatics/Computer and Systems Sciences

Entry requirements

In order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language and The course requires knowledge and abilities equal to the goals of the courses I0001N, I0006N and I0016N or corresponding.

More information about English language requirements


The selection is based on 1-165 credits.

Course Aim

After the course the student should be able to:

a) Carry out trend analyses and understand contemporary trends
b) Construct service portfolio in relation to an organizations strategy and emerging trends
c) Develop a service packages
d) Critical discuss and relate to the developed service concepts


The course consists of three major parts. The first part focuses trend analysis. In the second stage, students construct service packages based on organizational strategies, and design a service portfolio. In the third part, the students will critically reflect and relate to made service concepts and service packages. They should also reflect on the strategic importance of these.

During the course, the student will participate in various teaching elements, individual work, and discussions with teachers and other students. Teaching consists of lectures and seminars. Students work independently and actively with various tasks in order to develop an understanding of and experience in strategic service design.


The course includes individual assignments corresponding to 6hp where students' ability to conduct trend analysis, design service packages and service portfolios, as well as their ability to critically discuss these are examined (goal a-c).  The course also includes mandatory seminar sessions corresponding to 1.5 credits. In the seminars students’ ability to present their work and critically reflect on the designed service concepts are examined along with their ability to reflect on the strategic importance of these.

Anna Ståhlbröst

Literature. Valid from Spring 2018 Sp 4 (May change until 10 weeks before course start)
Peppard, J. and Ward, J. (2016). The Strategic Management of Information Systems: Building a Digital Strategy: John Wiley & Sons


Course offered by
Department of Computer Science, Electrical and Space Engineering

0001Individual assignments6.0TG U G VG
0003Seminars1.5TG U G#

Study guidance
Study guidance for the course is to be found in our learning platform Canvas before the course starts. Students applying for single subject courses get more information in the Welcome letter. You will find the learning platform via My LTU.