Qualty Management - Values, methodologies and tools: Introduction course 7.5 Credits

Kvalitetsutveckling - värderingar, arbetssätt och verktyg: Grundkurs
First cycle, K0012N
Course syllabus valid: Autumn 2017 Sp 1 - Present
The version indicates the term and period for which this course syllabus is valid. The most recent version of the course syllabus is shown first.

Syllabus established
by Department of Business Administration and Social Sciences 17 Dec 2007

Last revised
by Director of Undergraduate Studies Daniel Örtqvist, Department of Business Administration, Technology and Social Sciences 15 Feb 2017

Education level
First cycle
Grade scale
U G#
Quality Technology
Subject group (SCB)
Industrial Engineering and Management

Entry requirements

In order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language

More information about English language requirements


The selection is based on final school grades or Swedish Scholastic Aptitude Test.

Course Aim
After the course, the student should be able to:
  • Describe the background and history of today’s view upon quality work.
  • Use their knowledge about Total Quality Management - including for example customer focus, process management and continuous improvements - in their own business or place of work.
  • Understand the terminology and structure of the standard ISO 9000 and explain how a quality management system can be implemented, audited and kept up to date.
  • Use methods and tools to ensure the desired level of quality, take preventive actions and work with continuous improvement.
  • Understand the relation between quality management, environmental management and sustainable development.

The quality concept, quality strategies and the development of quality philosophy will be studied. Furthermore, Design quality, production quality, service quality, ISO 9000, and leadership for quality are discussed.

The students will be working in groups with assignments connected to the course litterature, the web material and their own experiences. Communication mainly through the Internet.

Individual written exam and group work.

Students must register for the courses themselves, or contact ETS educational administration, not later than three days after the quarter commences. Failure to do so can result in the place being lost. This rule also applies to students with a guaranteed place.

Erik Lovén

Transition terms
The course K0012N is equal to K0007N

Literature. Valid from Spring 2013 Sp 3 (May change until 10 weeks before course start)
Bergman, B & Klefsjö, B.(2012). Kvalitet från behov till användning. Fifth edition, Studentlitteratur, Lund.
Webbmaterial: Kvalitet - en integrerad helhetssyn, övningar, projekt, länkar, praktikfall, planering, anslagstavla mm.
Literature might be added.

Course offered by
Department of Business Administration, Technology and Social Sciences

0001Individual and group work6.0U G#
0002Compulsory assignments1.5U G#

Study guidance
Study guidance for the course is to be found in our learning platform Canvas before the course starts. Students applying for single subject courses get more information in the Welcome letter. You will find the learning platform via My LTU.