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Quality Management - Values, methodologies and tools: Continuation course 7.5 credits

Kvalitetsutveckling - värderingar, arbetssätt och verktyg: Fortsättningskurs
First cycle, K0015N
Course syllabus valid: Autumn 2020 Sp 2 - Present
The version indicates the term and period for which this course syllabus is valid. The most recent version of the course syllabus is shown first.

Education level
First cycle
Grade scale
U G#
Quality Technology
Subject group (SCB)
Industrial Engineering and Management

Entry requirements

In order to meet the general entry requirements for first cycle studies you must have successfully completed upper secondary education and documented skills in English language + Mathematics 2a/2b/2c (specifik entry A7). Or: Mathematics B (specifik entry 7)

More information about English language requirements


The selection is based on final school grades or Swedish Scholastic Aptitude Test.

Course Aim
After the course, the student should have acquired abilities to:
  • Provide examples of relations between theory and practice in quality work
  • Describe principles and models for communication, management and sustainability in quality work
  • Explain how a holistic view on the organization facilitates change and improvement
  • Illustrate areas of application for the knowledge obtained regarding quality work
  • provide knowledge of modern values, techniques, and methods in the continuous work for higher quality of goods and services.
  • Describe principles for integration of work related to quality, environment and working environment
  • Describe connections between Quality management and Sustainable development.

The course includes theory and tools for management and communication, service quality, Gap analysis, customer orientation, surveys and data analysis, processes and process orientation, continuous improvement, Six Sigma and relations between quality, environment and working environment.

The students will be working in groups or individually with assignments connected to the course litterature, the web material and their own experiences. Communication between students and teachers is mainly through the Internet. There are no IRL-meetings and the work is mainly built upon a case, which is reflecting real situations in an organization.

The course aims are examined via compulsory turn-in assignments (group assignments or individual assignments) and an individual written exam. To pass the student must demonstrate that the course aims have been achieved.

Students must register for the courses themselves, or contact ETS educational administration, not later than three days after the quarter commences. Failure to do so can result in the place being lost. This rule also applies to students with a guaranteed place.

Rickard Garvare

Transition terms
The course K0015N is equal to K0008N

Literature. Valid from Autumn 2020 Sp 2 (May change until 10 weeks before course start)
Ordinary literature (required):
- Bergman, B. & Klefsjö, B. (2020). Kvalitet från behov till användning. Sixth edition.
- Edvardsson, B. et al. (1998). Mätning av tjänstekvalitet i praktiken.
Reference literature (not required, but recommended):
- Ljungberg, A. & Larsson, E. (2012). Processbaserad verksamhetsutveckling; varför, vad, hur?, Studentlitteratur AB
Web material (access via login):
- Kvalitet – en integrerad helhetssyn, fördjupning.
Literature might be added.

Course offered by
Department of Business Administration, Technology and Social Sciences

CodeDescriptionGrade scaleCrStatusFrom periodTitle
0001Individual and group workU G#6.00MandatoryA08
0002Compulsory assignmentsU G#1.50MandatoryA08

Study guidance
Study guidance for the course is to be found in our learning platform Canvas before the course starts. Students applying for single subject courses get more information in the Welcome letter. You will find the learning platform via My LTU.

Syllabus established
by 17 Dec 2007

Last revised
by Director of Undergraduate Studies Daniel Örtqvist, Department of Business Administration, Technology and Social Sciences 21 Aug 2020