Service Point - a new meeting place at the university

Published: 19 November 2019

– I really want to thank everyone who has contributed to Service Point, Birgitta Bergvall-Kåreborn, said,  when she held the opening ceremony yesterday.

A new meeting point was thus inaugurated at the university, a lounge environment with service desk that you meet, directly when you step onto the entrance floor of the B-house as a visitor, employee or student. Here you will find lounge furniture to use when meeting friends, colleagues, external visitors or study buddies from other university locations. Here you can also attend open lectures in the future.

– Finally, now we have a common service entrance that brings together our service to students and in many cases also to employees. Here, students in neutral meeting rooms can meet the Career Center, study counselors and the International Office - all in the same place, and here they also find IT services and student administrative services, said Mia Oldenburg, Head of Student Affairs at Luleå University of Technology.

Students can turn to Service Point with any type of study question, they can get help with IT issues, create LTU cards, buy bus tickets and profile products and much more. Employees at the university also turn to Service Point to help with IT issues, retrieve IT products, make conference invitations and create new LTU cards.

Jennie Hägg-Wilhelmsson, Head of student service, also told about a little nerd-facts, that were much appreciated. In one year, Service Point scans about 75 000 exam, and since 2012, 5.941 million exam pages. A total of 53,553 calls were received for IT support as well as exchange and study administrative issues during 2018 . To date, 19,463 cases have been received and dealt with in the case management system, which are mainly about IT and study issues.

– Last but not least, of course I would like to send a big  Thank you, to the fantastic staff at Service Point. Academic houses now offer cake to everyone and we will continue to offer cakes throughout the day to our students, Jennie Hägg-Wilhelmsson, said..