I work as an IT administrator at Infrastructure and Technical Support, I mainly work with development and administration of the case management system Servicedesk Plus and the documentation system Confluence, as well as various systems for collaboration such as Microsoft Teams.
I work in the delivery framework teams for Administrative Services and Collaboration Platform in addition to this I also work as
- Process manager in the Problem Management process
- Support for Incident process
- IT Specialist for the ITSM system Servicedesk Plus