Heather Jacksic

Working at the university

On January 1 2025, I became Coordinator of the Division of Operation and Maintenance Engineering where I am also the Workstream Leader for communication for the division.

Other roles I have held at Luleå University of Technology:

2024: Project Manager and Communication Manager for the Collaboration and Innovation unit.
2022-2024: Instructional Designer at the Centre for Educational Development
2013-2022: Project Manager at the Career Center

• Division of Operation and Maintenance Engineering

• Centre for Educational Development
• Collaboration and Innovation
• Career Center
  

Academic background

• 2010 Master with specialisation in electronic commerce, Luleå Univerity of Technology, Luleå, Sweden
  Thesis: Communicating online brand personality: intention, implementation and internal perception
• 2004 Bachelor of Arts (Honors) in Communication Studies and Multimedia, McMaster University, Hamilton, ON, Canada
  Thesis: Canadian English Phonetics: an interactive educational tool
  Grade: GPA 4.0 | Summa cum laude | Silver medalist for 2nd highest overall grades in my graduating class
  

Teaching

During my years at the Career Center, I was a co-teacher in the course Branding You.

As an instructional designer, I helped create Massive Open Online Courses (MOOCs) together with professors. These self-study courses are self-paced and free of charge.

• Search our MOOCs
• Be sure to check out my course in career planning: Career Planning Essentials: Unlock your future
• If you're a PhD student, there is even a version catered to you: Career Planning Essentials for PhD students

Projects

• EuroMaintenance 2026
  EuroMaintenance is Europe's leading congress on maintenance, asset management, and industrial innovation, arranged by the European Federation of National Maintenance Societies (EFNMS).
  Typically organised by the national maintenance societies of each member country, the Division of Operation and Maintenance Engineering was asked to arrange this conference, based on the success of IAI2025 (see below).
  Chair of the Organising Committee and on-stage host of the event. Responsible for planning and arranging activities as well designing and coordinating all marketing/communication for and with the member organisations of the EFNMS.
• International Congress on Industrial AI and eMaintenance (IAI2025)
  Arranged and hosted our division's biennial international conference
• NorrlandsNavet
  During 2024 I was the work package leader for WP6, communication and dissemination of knowledge
• Engineers of Sweden's Environmental Fund Scholarships
  During 2024 I was the process leader and communication manager for the scholarship